Galaxy Spins Casino Terms of Use

These Terms and Conditions describe the rules that apply when you use the Galaxy Spins platform. They explain the relationship between us and our players, and set out your responsibilities, eligibility rules, how promotions are managed, and how deposits and withdrawals are handled. By registering an account you agree to follow these terms and any additional rules published on the site.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We require accurate and current information when you register, and you must notify us immediately of any unauthorized use. We may limit, suspend, or close accounts where we suspect misuse, fraud, or breach of these terms. You must not hold more than one account unless expressly authorised in writing.

Eligibility requirements

To open and maintain an account you must meet the minimum age requirement of 18 years and be located in a jurisdiction where access to our services is permitted. You must provide verification documents on request, such as proof of identity and address, to comply with our account verification checks. Accounts that fail verification may be restricted or closed, and withdrawals may be delayed pending verification.

Acceptable platform use

Use our services for lawful gaming activity only. Prohibited conduct includes providing false information, money laundering, collusion, use of automated bots, and any activity intended to manipulate game outcomes. We reserve the right to investigate suspicious behaviour and to suspend accounts while checks are carried out. Abusive communication with staff or other players may lead to account sanctions.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that are published alongside each offer. Eligibility, wagering requirements, eligible games, maximum bet limits, and time limits vary by promotion and are stated in the promotion details. We reserve the right to withdraw, modify, or cancel promotions at any time if we reasonably suspect abuse or error. Bonus balances may be forfeited for breaches of these terms.

Deposits and withdrawals

Deposit options and withdrawal methods are listed in the cashier. Transaction limits, processing times, and any applicable fees are displayed when you make a transaction. We carry out standard checks on withdrawals to confirm identity and to prevent fraud; these checks may delay payment processing. We may set daily, weekly, or monthly withdrawal limits and request additional documentation before releasing funds.

Payment verification

Payments must come from accounts or cards in the player’s name. Third-party funding is not permitted unless pre-approved. If a payment is returned or disputed, we may reverse the associated winnings and suspend the account pending resolution.

Dispute resolution

If you have a complaint, contact our support team via the site and include relevant account and transaction details. We aim to investigate and respond promptly. If we cannot resolve a dispute directly, we will outline further steps and any available independent review options without creating an expectation of a specific outcome.

Updates to terms and conditions

We may update these terms from time to time. Changes will be published on the site and, where appropriate, communicated to account holders. Continued use of the service after changes are published constitutes acceptance of the revised terms. If you do not agree with the changes, you should stop using the service and close your account in accordance with the account closure process.

References to GalaxySpins within these terms refer to the operator of the platform and its services as described on the site. If you need assistance, contact our support team through the help channels available when logged in.