Responsible Gambling

At Galaxy Spins we are committed to making sure play stays safe and under control. We aim to provide clear tools, plain information, and easy access to support so customers in Canada can manage their activity responsibly. If you ever feel play is becoming a problem, we encourage you to use the tools below and to seek professional help.

Player protection principles

We take player safety seriously. We promote controlled play, transparency about account status, and quick access to help. Our approach is to prevent harm by offering practical options you can use at any time and by training staff to respond to concerns respectfully and without judgement.

Activity-control tools

You can manage your account activity with a range of built-in controls. These tools are available in your account settings and are designed to be easy to activate or change.

Deposit limits

Set daily, weekly, or monthly deposit limits to match your budget. You choose the amounts and can reduce limits immediately. Increases typically require a waiting period to prevent impulsive changes.

Loss limits

Loss limits let you cap how much you can lose over a given period. These are separate from deposit limits and are intended to help control net expenditure.

Time limits and session controls

Use session reminders and play time limits to manage how long you spend on the site. You can enable periodic alerts or automatic session log-outs to help maintain balance.

Account breaks and self-exclusion

If you need a short break, you can opt for a temporary account suspension for a chosen period. For longer-term protection, self-exclusion options are available. Self-exclusion will block access to your account and can be used alongside limits on new account creation.

Signs of problematic behaviour

• Chasing losses or increasing stakes to recover losses
• Playing for longer than planned or avoiding other responsibilities
• Unable to stick to set deposit or time limits
• Borrowing money to fund play or hiding play activity

Tips for maintaining control

• Set clear deposit and session limits before you start
• Use time-outs if you notice risky patterns
• Keep a personal budget and avoid borrowing for play
• Talk to someone you trust about your activity

Professional help and support organisations

If you need more support, contact your provincial or territorial problem gambling helpline, local health services, or Gamblers Anonymous. Professional counselling and financial advice are available across Canada and can provide confidential help. Our support team is also available to discuss account controls and to guide you through self-exclusion or limit settings.

If you have questions about responsible play or need assistance applying any controls, contact our support team via the help centre. At GalaxySpins we want play to remain a safe, controlled activity for everyone.